1. Eligibility for Refunds

We offer refunds on products that meet the following conditions:

    The item is defective, damaged, or incorrect upon delivery.
    The return request is made within 7 days of receiving the product.
    The item is unused, in its original packaging, and accompanied by a valid proof of purchase.

2. Non-Refundable Items

Refunds will not be issued for:

    Items marked as “Final Sale” or “Non-returnable”
    Products damaged due to misuse, negligence, or improper handling
    Digital downloads or personalized/customized items

3. Refund Process

To initiate a refund:

    Contact our support team via [email/WhatsApp/website form] with your order ID and reason for return.
    Once approved, you’ll receive instructions for returning the item.
    After inspection, eligible refunds will be processed within 5–7 business days to your original payment method.

4. Shipping Costs

    Return shipping costs are borne by the customer unless the item was defective or incorrect.
    Original shipping charges are non-refundable.

5. Late or Missing Refunds

If you haven’t received your refund:

    First, check your bank or payment provider.
    Then contact us at [support email/phone] for assistance.